Hey, I'm

Hey, I'm

Matthew

Matthew

I'm a UX and Service Designer who has spent the last 10 years turning complex processes into seamless end-to-end experiences.

I'm a UX and Service Designer who has spent the last 10 years turning complex processes into seamless end-to-end experiences.

Small business permitting

Saving San Francisco's small businesses

Small business permitting

Saving San Francisco's small businesses

Small business permitting

Saving San Francisco's small businesses

SAP MyHome

Monitoring and managing your software portfolio

SAP MyHome

Monitoring and managing your software portfolio

SAP MyHome

Monitoring and managing your software portfolio

Comfama housing subsidy

Helping Colombians buy their first home

Comfama housing subsidy

Helping Colombians buy their first home

Comfama housing subsidy

Helping Colombians buy their first home

NHL.com/stats

Engaging hockey fans through statistics

NHL.com/stats

Engaging hockey fans through statistics

NHL.com/stats

Engaging hockey fans through statistics

I led the 3-week definition and design of a public-facing tool for monitoring the performance of executive orders and cabinet policies.

I led a workshop helping them to use customer sentiment and genius bar data to proactively identify defects and forecast demand.

I facilitated multiple strategy sessions, developing a future service journey that would align their oranization and lead to an 8-figure deal.

I led a workshop to develop a future vision for the multi-channel soccer fan experience of the future.

I led research into the in-store FedEx delivery experience, redesigned the app that manages the service, and field-tested a prototype.

I conducted truck stop intercept interviews to develop a vision for the truck driver experience of the future.

I led the 3-week definition and design of a public-facing tool for monitoring the performance of executive orders and cabinet policies.

I led a workshop helping them to use customer sentiment and genius bar data to proactively identify defects and forecast demand.

I facilitated multiple strategy sessions, developing a future service journey that would align their oranization and lead to an 8-figure deal.

I led a workshop to develop a future vision for the multi-channel soccer fan experience of the future.

I led research into the in-store FedEx delivery experience, redesigned the app that manages the service, and field-tested a prototype.

I conducted truck stop intercept interviews to develop a vision for the truck driver experience of the future.

Design

I’ve led the redesign of small business permitting in San Francisco, reducing the average time to issuance from 6+ months to 13 days. I’ve worked with a global product and development team to take a new product from concept to launch in 6 months. I’ve redesigned the NHL’s stats website, leading to increases of 25% in number of site visits and 45% in engagement time. I‘ve created content and animations for a 50’ outdoor display that was visited by over 1,000,000 people in Super Bowl 50’s Fan Energy Zone.

Research

I’ve conducted intercept interviews with truck drivers to create a framework for understanding why they choose one service station over another. I've hosted a prototyping fair to test low-fidelity concepts for improving the home subsidy application process for low-income Colombians. I’ve led remote, global A/B tests to prioritize functionality ahead of a product launch.

Strategy

I’ve facilitated the creation of a future-state ecosystem map to define the goals of a company’s genomics strategy. I’ve created a storyboard detailing the future omni-channel retail experience to build alignment across an organization. I’ve leveraged end-user research to make the case for an expansion of service offerings. I’ve led the creation of a product vision that pivoted the team from bespoke solutions to systems that scale.