MATTHEW

GLIBBERY

A Product and Service Design leader who has spent the last 11 years turning complex processes into seamless end-to-end experiences.

Currently leading Service Design for the City & County of San Francisco

MATTHEW

GLIBBERY

A Product and Service Design leader who has spent the last 11 years turning complex processes into seamless end-to-end experiences.

Currently leading Service Design for the City & County of San Francisco

MATTHEW

GLIBBERY

A Product and Service Design leader who has spent the last 11 years turning complex processes into seamless end-to-end experiences.

Currently leading Service Design for the City & County of San Francisco

UX DESIGN
Monitoring your software portfolio

While SAP's great strength is its end-to-end suite of solutions for every business need, there was no central place for customers to manage or monitor their entire portfolio. I led the design and research of a global, cross-organizational effort that took workshop concepts to a beta launch in six months.

UX DESIGN
Monitoring your software portfolio

While SAP's great strength is its end-to-end suite of solutions for every business need, there was no central place for customers to manage or monitor their entire portfolio. I led the design and research of a global, cross-organizational effort that took workshop concepts to a beta launch in six months.

UX DESIGN
Monitoring your software portfolio

While SAP's great strength is its end-to-end suite of solutions for every business need, there was no central place for customers to manage or monitor their entire portfolio. I led the design and research of a global, cross-organizational effort that took workshop concepts to a beta launch in six months.

SERVICE DESIGN
Saving San Francisco's small businesses

It took months and thousands of dollars to open a small business in San Francisco. When the pandemic made the problem worse, voters passed legislation requiring the city to issue small business permits in fewer than 30 days. With only a six week runway, I led a cross-departmental team through the research and development of a new city service that would reduce the median time to issuance from months to 13 days.

SERVICE DESIGN
Saving San Francisco's small businesses

It took months and thousands of dollars to open a small business in San Francisco. When the pandemic made the problem worse, voters passed legislation requiring the city to issue small business permits in fewer than 30 days. With only a six week runway, I led a cross-departmental team through the research and development of a new city service that would reduce the median time to issuance from months to 13 days.

SERVICE DESIGN
Saving San Francisco's small businesses

It took months and thousands of dollars to open a small business in San Francisco. When the pandemic made the problem worse, voters passed legislation requiring the city to issue small business permits in fewer than 30 days. With only a six week runway, I led a cross-departmental team through the research and development of a new city service that would reduce the median time to issuance from months to 13 days.

SERVICE DESIGN / UX DESIGN
Helping Colombians buy their first home

Only 1 in 5 of the Colombians who receive Comfama's first-time home buyer's subsidy successfully use it to buy a house. After two weeks of interviews with former applicants and internal stakeholders, we tested three paper prototypes that redefined the end-to-end service. Parts of those prototypes were implemented in the following years, enabling them to exceed their housing subsidy KPIs by 3x in 2023.

SERVICE DESIGN / UX DESIGN
Helping Colombians buy their first home

Only 1 in 5 of the Colombians who receive Comfama's first-time home buyer's subsidy successfully use it to buy a house. After two weeks of interviews with former applicants and internal stakeholders, we tested three paper prototypes that redefined the end-to-end service. Parts of those prototypes were implemented in the following years, enabling them to exceed their housing subsidy KPIs by 3x in 2023.

SERVICE DESIGN / UX DESIGN
Helping Colombians buy their first home

Only 1 in 5 of the Colombians who receive Comfama's first-time home buyer's subsidy successfully use it to buy a house. After two weeks of interviews with former applicants and internal stakeholders, we tested three paper prototypes that redefined the end-to-end service. Parts of those prototypes were implemented in the following years, enabling them to exceed their housing subsidy KPIs by 3x in 2023.

UX DESIGN
Creating a memorable Super Bowl experience

More than one million visitors were expected to attend the 50th Super Bowl City in downtown San Francisco. We were tasked with marrying the fan village's physical and digital experiences by creating 'player cards' to highlight fan performances and designing ‘fan wall’ leaderboard content for the 50’ outdoor display.

UX DESIGN
Creating a memorable Super Bowl experience

More than one million visitors were expected to attend the 50th Super Bowl City in downtown San Francisco. We were tasked with marrying the fan village's physical and digital experiences by creating 'player cards' to highlight fan performances and designing ‘fan wall’ leaderboard content for the 50’ outdoor display.

UX DESIGN
Creating a memorable Super Bowl experience

More than one million visitors were expected to attend the 50th Super Bowl City in downtown San Francisco. We were tasked with marrying the fan village's physical and digital experiences by creating 'player cards' to highlight fan performances and designing ‘fan wall’ leaderboard content for the 50’ outdoor display.

UX DESIGN
Engaging hockey fans through statistics

Since 2004, the NHL Stats site was little more than a collection of Excel tables. We were brought in to reimagine how hockey statistics could be used to drive interest for new and existing fans. An overhaul of the site's structure, content, and experience led to increases of 25% in number of site visits and 45% in engagement time.

UX DESIGN
Engaging hockey fans through statistics

Since 2004, the NHL Stats site was little more than a collection of Excel tables. We were brought in to reimagine how hockey statistics could be used to drive interest for new and existing fans. An overhaul of the site's structure, content, and experience led to increases of 25% in number of site visits and 45% in engagement time.

UX DESIGN
Engaging hockey fans through statistics

Since 2004, the NHL Stats site was little more than a collection of Excel tables. We were brought in to reimagine how hockey statistics could be used to drive interest for new and existing fans. An overhaul of the site's structure, content, and experience led to increases of 25% in number of site visits and 45% in engagement time.

UX Design
The White House

I led the 3-week definition and design of a public-facing tool for monitoring the performance of executive orders and cabinet policies.

UX Design
The White House

I led the 3-week definition and design of a public-facing tool for monitoring the performance of executive orders and cabinet policies.

UX Design
The White House

I led the 3-week definition and design of a public-facing tool for monitoring the performance of executive orders and cabinet policies.

Design

I’ve led the redesign of small business permitting in San Francisco, reducing the average time to issuance from 6+ months to 13 days. I’ve worked with a global product and development team to take a new product from concept to launch in 6 months. I’ve redesigned the NHL’s stats website, leading to increases of 25% in number of site visits and 45% in engagement time. I‘ve created content and animations for a 50’ outdoor display that was visited by over 1,000,000 people in Super Bowl 50’s Fan Energy Zone.

Research

I’ve conducted intercept interviews with truck drivers to create a framework for understanding why they choose one service station over another. I've hosted a prototyping fair to test low-fidelity concepts for improving the home subsidy application process for low-income Colombians. I’ve led remote, global A/B tests to prioritize functionality ahead of a product launch.

Strategy

I’ve facilitated the creation of a future-state ecosystem map to define the goals of a company’s genomics strategy. I’ve created a storyboard detailing the future omni-channel retail experience to build alignment across an organization. I’ve leveraged end-user research to make the case for an expansion of service offerings. I’ve led the creation of a product vision that pivoted the team from bespoke solutions to systems that scale.