Matthew Glibbery

SAP

Super Bowl City

NHL Stats

Digital Forms

Permitting

Comfama

I design products and the Services around them so complex Systems work the way they should.

Currently leading Service Design for the City & County of San Francisco.

I design products and the Services around them so complex Systems work the way they should.

Currently leading Service Design for the City & County of San Francisco.

I design products and the Services around them so complex Systems work the way they should.

Currently leading Service Design for the City & County of San Francisco.

Product DESIGN

Monitoring your software portfolio

While SAP's great strength is its end-to-end suite of solutions for every business need, there was no central place for customers to manage or monitor their entire portfolio. I drove the definition and research of a global, cross-organizational effort that took workshop concepts to a beta launch in 6 months.

Product DESIGN

Monitoring your software portfolio

While SAP's great strength is its end-to-end suite of solutions for every business need, there was no central place for customers to manage or monitor their entire portfolio. I drove the definition and research of a global, cross-organizational effort that took workshop concepts to a beta launch in 6 months.

Product DESIGN

Monitoring your software portfolio

While SAP's great strength is its end-to-end suite of solutions for every business need, there was no central place for customers to manage or monitor their entire portfolio. I drove the definition and research of a global, cross-organizational effort that took workshop concepts to a beta launch in 6 months.

PRODUCT DESIGN

Creating a memorable Super Bowl experience

More than one million visitors were expected to attend the 50th Super Bowl City in downtown San Francisco. We were tasked with marrying the fan village's physical and digital experiences by creating 'player cards' to highlight fan performances and designing ‘fan wall’ leaderboard content for the 50’ outdoor display.

Product DESIGN

Creating a memorable Super Bowl experience

More than one million visitors were expected to attend the 50th Super Bowl City in downtown San Francisco. We were tasked with marrying the fan village's physical and digital experiences by creating 'player cards' to highlight fan performances and designing ‘fan wall’ leaderboard content for the 50’ outdoor display.

Product DESIGN

Creating a memorable Super Bowl experience

More than one million visitors were expected to attend the 50th Super Bowl City in downtown San Francisco. We were tasked with marrying the fan village's physical and digital experiences by creating 'player cards' to highlight fan performances and designing ‘fan wall’ leaderboard content for the 50’ outdoor display.

Product DESIGN

Engaging hockey fans through statistics

Since 2004, the NHL Stats site was little more than a collection of Excel tables. We were brought in to reimagine how hockey statistics could be used to drive interest for new and existing fans. An overhaul of the site's structure, content, and experience led to increases of 25% in number of site visits and 45% in engagement time.

Product DESIGN

Engaging hockey fans through statistics

Since 2004, the NHL Stats site was little more than a collection of Excel tables. We were brought in to reimagine how hockey statistics could be used to drive interest for new and existing fans. An overhaul of the site's structure, content, and experience led to increases of 25% in number of site visits and 45% in engagement time.

Product DESIGN

Engaging hockey fans through statistics

Since 2004, the NHL Stats site was little more than a collection of Excel tables. We were brought in to reimagine how hockey statistics could be used to drive interest for new and existing fans. An overhaul of the site's structure, content, and experience led to increases of 25% in number of site visits and 45% in engagement time.

Product DESIGN / STRATEGY

Powering San Francisco's Digital Services

San Francisco offers its residents nearly 1000 services, but the majority are still handled on paper and in person. I lead the design of a forms tool creating consistent, accessible, mobile-friendly touchpoints with the city. It now replaces PDFs for over 300,000 submissions each year. This project offers an overview of my work in the space.

Product DESIGN / STRATEGY

Powering San Francisco's Digital Services

San Francisco offers its residents nearly 1000 services, but the majority are still handled on paper and in person. I lead the design of a forms tool creating consistent, accessible, mobile-friendly touchpoints with the city. It now replaces PDFs for over 300,000 submissions each year. This project offers an overview of my work in the space.

Product DESIGN / STRATEGY

Powering San Francisco's Digital Services

San Francisco offers its residents nearly 1000 services, but the majority are still handled on paper and in person. I lead the design of a forms tool creating consistent, accessible, mobile-friendly touchpoints with the city. It now replaces PDFs for over 300,000 submissions each year. This project offers an overview of my work in the space.

SERVICE DESIGN

Saving San Francisco's small businesses

It took months and thousands of dollars to open a small business in San Francisco. When the pandemic made the problem worse, voters passed legislation requiring the city to issue small business permits in fewer than 30 days. With only a six week runway, I led a cross-departmental team through the research and development of a new city service that would reduce the median time to issuance from months to 13 days.

SERVICE DESIGN

Saving San Francisco's small businesses

It took months and thousands of dollars to open a small business in San Francisco. When the pandemic made the problem worse, voters passed legislation requiring the city to issue small business permits in fewer than 30 days. With only a six week runway, I led a cross-departmental team through the research and development of a new city service that would reduce the median time to issuance from months to 13 days.

SERVICE DESIGN

Saving San Francisco's small businesses

It took months and thousands of dollars to open a small business in San Francisco. When the pandemic made the problem worse, voters passed legislation requiring the city to issue small business permits in fewer than 30 days. With only a six week runway, I led a cross-departmental team through the research and development of a new city service that would reduce the median time to issuance from months to 13 days.

SERVICE DESIGN

Helping Colombians buy their first home

Only 1 in 5 of the Colombians who received Comfama's first-time home buyer's subsidy successfully use it to buy a house. After two weeks of interviews with former applicants and internal stakeholders, we tested three paper prototypes that redefined the end-to-end service. Parts of those prototypes were implemented in the following years, enabling them to exceed their housing placement goals by 3x in 2023.

SERVICE DESIGN

Helping Colombians buy their first home

Only 1 in 5 of the Colombians who received Comfama's first-time home buyer's subsidy successfully use it to buy a house. After two weeks of interviews with former applicants and internal stakeholders, we tested three paper prototypes that redefined the end-to-end service. Parts of those prototypes were implemented in the following years, enabling them to exceed their housing placement goals by 3x in 2023.

SERVICE DESIGN

Helping Colombians buy their first home

Only 1 in 5 of the Colombians who received Comfama's first-time home buyer's subsidy successfully use it to buy a house. After two weeks of interviews with former applicants and internal stakeholders, we tested three paper prototypes that redefined the end-to-end service. Parts of those prototypes were implemented in the following years, enabling them to exceed their housing placement goals by 3x in 2023.